Monitoring

Remote support as the name suggests is where you get full, unlimited remote support and monitoring of your PC's, laptops & network for a fixed monthly fee. I will install a small piece of software on each computer that will report back to my system on a continuous 24/7 basis. This performs over 100 checks every 30 minutes including:

  • Disk health

  • Drive fragmentation

  • Details of last virus scan

  • How much memory is being used

  • How hard the processor is working

  • How much free disk space you have

  • When the anti-virus was last updated

  • When Windows security was last updated

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My system receives data from on each computer continuously and alerts me when there is cause for concern. My main dashboard tells me about things like drive fragmentation that I can take care of in the background and for more critical errors I get an immediate email so that I can react straight away.

 

The above is designed to ensure that your computers run efficiently and have water-tight security to prevent problems from happening. However, in the event that you have a problem with a computer, I will attempt to fix it remotely, either by taking control of your desktop or talking you through a fix over the phone. As part of your support plan you will also receive advice on upgrades to hardware and software as appropriate.

 

Please contact me for further details & prices.

Why not compliment this service by adding my secure online data backup to it.